Warranty only covers items defective due to faulty material/manufacturing. Warranty applies to all items (excluding supplements) up to 30 days after the date of purchase. Faulty items can be returned for an exchange. Warranty does not cover items that were damaged due to improper use/handling or normal wear and tear (which includes being chewed by a dog.) We recommend e-mailing us a photo of the item in question first.
We will accept exchanges and returns within 30 days of the order processing date.
All items must be in LIKE NEW CONDITION, no wear and tear, no dog hair.
10% restocking fee applies for all returns. Original shipping and handling fees are not refundable.
NO RETURNS / EXCHANGES on the items listed below:
•Thermo Dog Coat
•Hybrid Running Jacket
- ZIMA Body Suit
•All Chest Protectors
If exchanging a harness for a different size, send the item to the address listed below. Include detailed description of the exchange request (harness size and color, shipping address). Also include the original receipt of purchase and a check for:
- $8.95 to cover shipping expenses for ONE harness - US$16.95 if you are in Canada ($25.00 Canadian)
- $12.95 if TWO harnesses are being exchanged - US$20.95 if you are in Canada ($30.50 Canadian)
- $16.95 if THREE to FIVE harnesses are being exchanged - US$30.95 if you are in Canda ($45.00 Canadian)
- If exchanging more than five harnesses, contacts us for a quote.
Howling Dog Alaska
1705 Randolph Court
Leavenworth, KS 66048
Any order pulled from stock and prepared for shipping, if canceled, will be charged a 10% restocking fee.
All domestic orders will be shipped by Priority Mail or First Class Mail. Larger orders might be shipped by Parcel Post.
All international orders will be shipped by US Air Mail (Priority or First Class).
Orders are being processed in the order they were received.
Order processing period is usually two to three business days.
Priority Processing: We offer a priority processing option. For an addition $10.00 USD your order will be placed in the front of the processing queue and expedited within the next 24 hours. Use the Shipping/Processing Extras link on the left side of the page (under CATEGORIES).
Express Shipping: If you desire to have your order shipped by Express Mail (instead of USPS Priority Mail), you will need to place your order over the telephone. Call us at (913) 912-DOGS(3647) with your credit card information. All orders shipped via this Express Shipping option will also be charged the $10.00 USD Priority Processing Fee (No Exceptions).