US Customers:
Warranty only covers items defective due to faulty material/manufacturing. Warranty applies to all items (excluding supplements) up to 30 days after the order processing date. Faulty items can be returned for an exchange. The warranty does not cover items damaged by improper use/handling, or by normal wear and tear (including being chewed by a dog). We recommend emailing us a photo of the item in question first.
We will accept exchanges and returns within 30 days of the order processing date.
All items must be in LIKE NEW CONDITION, with no wear and tear and no dog hair.
10% restocking fee applies to all returns. Original shipping and handling fees are not refundable.
NO RETURNS / NO EXCHANGES of the items listed below:
- Nutrazinc
- DuraCoat
- ThermoCoat
- Hybrid Running Jacket
- All Chest Protectors
- Booties
- Leggings
Send returns to the address below. Include the original receipt of purchase.
EXCHANGING A HARNESS?
If exchanging a harness for a different size, send the item to the address listed below. Include a detailed description of the exchange request (harness size and color, shipping address). Also, include the original receipt of purchase and a check (cash) for:
- $9.95 to cover shipping/exchange expenses for ONE harness
- $13.95 if TWO harnesses are being exchanged
- $17.95 if THREE to FIVE harnesses are being exchanged
- Contact us for a quote if you are exchanging more than five harnesses.
We only accept exchanges from US addresses. We do not accept exchanges from Canada and other foreign countries.
Mail your return/exchange to:
Howling Dog Alaska
1705 Randolph Court
Leavenworth, KS 66048
EU & International Customers — Right of Withdrawal
If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your last item, for any reason, without penalty.
To initiate a return, please use our self-serve returns portal or contact us directly.
- Return window: 14 days from delivery of the last item
- Condition: Items must be unused and in original condition where possible
- Restocking fees: No restocking fees apply to EU customers exercising the right of withdrawal. However, we reserve the right to deduct for any diminished value resulting from handling beyond what is necessary to establish the nature and functioning of the item (such as a dirty harness or a dog jacket with dog hair).
- Return shipping: Return shipping costs are the customer's responsibility.
- Refund timeline: Refunds will be issued within 14 days of receiving the returned goods
Note: Certain items may be exempt from the right of withdrawal under EU law (e.g., sealed Nutrazinc opened after delivery).
You can mix and match products within a SINGLE category (for example the HARNESS category, the COLLAR category, or the JACKETS category) to receive the 10+ discounted price.
For example:
You CAN mix and match 5 Distance Harnesses + 2 Second Skin Harnesses + 3 Light Weight Harnesses.
You CAN'T mix and match 5 Distance Harnesses + 2 Second Skin Harnesses + 3 Standard Collars.
DETAILS
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C o l l a r s are well made. Limited slip makes them breathable underneath and they dry quickly in the rain. The hardware is smooth, no blunt edges to gouge the dog's necks when tethered.
These collors are great and at great price. Really love this company.
My dog only wears a collar when he leaves the house/yard, otherwise he's naked lol. I needed a collar that he couldn't slip but woudn't over tighten, this collar works great. I like the padding as it makes it more comfortable for my dog, a short haired eurohound.
I have a young female Malamute and a 7 yr. old male Samoyed - both have a lot of hair. So for those of you who have hairy-necked dogs, these collars are fabulous! The tail that connects to a lead is quite easy to grab and works really well, both tightening AND releasing. This type of collar has already made a different in training response from my Mal and I'm using it to semi 'retrain' my Samoyed. For my dogs, I don't just see these collars as good; I see them as a requirement. And, because of that, I'm now looking into harnesses from Howling Dog.
Because there's nothing wrong with looking good :)
Reviews in Other Languages
EXPLORE
Howling Dog Alaska
Standard Collar
Howling Dog Alaska
Padded Collar - Light Weight
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Polar Collar
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